Having a manned reception area is not always feasible, especially for smaller businesses, though it is important to have a single point of call who can direct enquiries effectively and to the correct department with speed and accuracy. There is nothing more frustrating for a customer who can never reach a real human voice – nobody wishes to be left at the end of a ringing phone or be put through to voicemail.

From experience we have learnt that one failed attempt at calling can result in that customer going elsewhere. It is important to enhance your chances at customer retention and provide a first-rate reception service that can build your reputation for customer service excellence. Our outsourced reception services can provide round the clock support or be tailored to your business hours, ensuring that there is always a friendly voice at the end of the phone and no customer is left with an unanswered call. We have the capability to take multiple calls at the same time, accurately communicate messages and patch through calls to the correct departments. We pride ourselves on becoming an integrated part of your team and strive to understand your business message whilst becoming familiar with your products and services – ensuring a unified and efficient service.

Our fully trained reception staff can support you in house or virtually. From inbox and diary management to call handling and message taking, International Green Bay will provide trusted support, so that you can focus your energy where it is most needed.