Every business is looking to use their time more efficiently, though when up against tight deadlines customer service can often be ignored. This can have detrimental effects on a business as customer retention is critical in a competitive marketplace. Customers literally have thousands of suppliers to choose from, so one bad customer service experience can result in that customer taking their business elsewhere.

Sometimes the level of customer traffic does not warrant setting up an entire support department, that is why outsourcing customer service functions to a professionalprovider can be both cost efficient and logical. International Green Bay will ensure that incoming calls, emails and post is dealt with promptly and professionally whilst communicating your brand message with the highest levels of customer service.

Having a dedicated first point of call for your customers really sets the tone of what your business is about and shows that you value your interactions with customers. It is vital to project the right image for your product or brand. We can offer bespoke solutions dependent on your workflow as well as overflow services during busy times. We will work collaboratively with your teams to ensure that we know exactly how-to communication your corporate message. We spend time learning about your organisation, products and services so that we are able to offer accurate and knowledgeable advice leading to query resolution. We guarantee that every customer will be left satisfied and take away a lasting positive imagine of your organisation.

International Green Bay offers the following Customer Service solutions: